This Return & Refund Policy ("Policy") applies to all products and services offered by CRUMBLX AI LTD, a company registered in England and Wales (Company Number: 16961442), with its registered office at 4 Bunnsfield, Welwyn Garden City, England, AL7 2DZ, through the Crumbless platform.

Crumbless is a digital-only platform. All products and services provided are delivered electronically and consumed instantly upon purchase or activation. There are no physical goods associated with any Crumbless purchase. By purchasing any product or service on the Crumbless platform, you acknowledge and agree to this Policy.

1. Digital Products — No Returns

As all Crumbless products and services are digital in nature, no returns are possible. Once a digital product or service has been delivered, activated, or made accessible to you, it cannot be "returned" in the traditional sense. This applies to, but is not limited to:

• Subscription plans (monthly or annual)
• AI credit packs and top-ups
• Any add-on features or services

2. Subscription Plans

Crumbless subscriptions are recurring digital services that provide ongoing access to the platform's features, AI capabilities, and campaign management tools. Upon subscribing, you receive immediate access to the subscribed tier's features.

2.1 No Automatic Refunds

Subscription fees are non-refundable. This includes:

• Monthly subscription payments
• Annual subscription payments (including any unused portion of the subscription period)
• Subscription upgrades (the difference paid between tiers)

2.2 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at office@crumbless.ai. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for subsequent billing periods
• No partial refund will be issued for the remaining days of the current billing period
• Your access to subscription features will end when the current billing period expires

2.3 Discretionary Refunds

We may, at our sole and absolute discretion, consider issuing a refund for subscription fees in exceptional circumstances. These may include, but are not limited to:

• Prolonged service outages directly caused by Crumbless (not third-party services)
• Billing errors or duplicate charges caused by our systems
• Circumstances where we determine a refund is warranted

Any discretionary refund is granted on a case-by-case basis and does not create a precedent or obligation for future refunds. Our decision on discretionary refunds is final.

3. AI Credits

AI credits are a single-use digital currency used to access AI-powered features on the Crumbless platform, including but not limited to content generation, image generation, keyword research, and audience analysis.

3.1 Non-Refundable

AI credits are non-refundable under all circumstances. This includes:

• Unused credits remaining in your account
• Credits consumed by AI operations (regardless of the output quality or usefulness)
• Bulk credit purchases or top-ups
• Credits included as part of a subscription plan
• Bonus or promotional credits

3.2 Credit Expiry

Credits may be subject to expiry as detailed in your subscription terms. Expired credits are not eligible for refund or reinstatement.

3.3 No Transfer

Credits cannot be transferred between accounts, exchanged for cash, or applied to other products or services.

4. Billing Errors

If you believe you have been charged in error (e.g., duplicate charges, incorrect amounts), please contact us within 30 days of the charge at office@crumbless.ai with:

• Your account email address
• The date and amount of the charge in question
• A description of the suspected error

We will investigate and, if a billing error is confirmed, issue a full refund for the erroneous charge within 14 business days.

5. Free Trial

If we offer a free trial period, no charges will be applied during the trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and you will be charged accordingly. Charges incurred after a trial period ends are subject to the same non-refund policy described in this document.

6. Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider instead of contacting us directly, we reserve the right to:

• Immediately suspend or terminate your account
• Contest the chargeback with evidence of service delivery
• Recover any costs incurred from the chargeback process

We strongly encourage you to contact us at office@crumbless.ai before initiating any payment dispute so that we can resolve the matter directly.

7. How to Request a Refund

If you believe you are eligible for a discretionary refund or have experienced a billing error, please contact us:

• Email: office@crumbless.ai
• Address: CRUMBLX AI LTD, 4 Bunnsfield, Welwyn Garden City, England, AL7 2DZ, United Kingdom

Please include your full name, account email, the product or service purchased, date and amount of the transaction, and the reason for the refund request. We aim to respond to all refund enquiries within 5 business days.

8. Consumer Rights

This Policy does not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Under UK law, you may have a 14-day cooling-off period for online purchases. However, by accessing and using the Crumbless platform’s digital services immediately upon purchase, you acknowledge that you are requesting immediate performance of the service and consent to losing your right of withdrawal once the digital content has been fully provided.

9. Changes to This Policy

We reserve the right to update this Policy at any time. Material changes will be communicated via email or through the platform. Your continued use of Crumbless after any changes constitutes acceptance of the updated Policy.

10. Governing Law

This Policy is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For any questions about this Return & Refund Policy, please reach out to us at:

• Email: office@crumbless.ai